Our agent software on your PCs, laptops, Macs, and servers reports back to our Remote Monitoring and Management (RMM) system, which discretely monitors a whole host of system components and services, and generates an alert for us if something is amiss. We’ll become aware of failing hard drives, fans, high temperatures, application crashes, system services not working and numerous other issues that prevent your equipment from working properly. Many alerts trigger automated remediation, fixing problems before anyone notices!